Privacy Policy

1. Overview

CS-Nameplate ("we", "us", "our", or "Company"), a factory-direct manufacturer of custom metal nameplates, ID plates, brand labels, and metal cards, operated by CHANGSHENG HARDWARE SIGNS MING-EDITION (HK) LIMITED, is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website at cs-nameplate.com, request a quote, or place a custom order, and how that information is used and safeguarded.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information:

  Your name, company name, email address, phone number, and country of residence

• Shipping Address:

  Full address details for order delivery

• Artwork and Design Files:

  Any artwork, design files, specifications, images, or technical drawings you submit for your custom project

• Order Details:

  Information about your orders, including product specifications, quantities, materials, finishes, and customization requests

• Technical Data:

  Browser type, IP address, pages visited, and usage patterns through analytics tools and cookies

3. Payment Information

Payment processing is handled by our third-party payment provider. We do
NOT
store full credit card details, card verification codes (CVV), or other sensitive payment card information on our servers. Your payment information is encrypted and transmitted securely to our payment processor, who maintains PCI DSS compliance. We retain only transaction records and payment confirmation details necessary to fulfill your order.

4. How We Use Your Information

We use the information you provide for the following purposes:

• Preparing accurate quotes and cost estimates for your custom projects
• Processing, manufacturing, and delivering your custom orders
• Communicating with you about your project status, timelines, and specifications
• Responding to inquiries, requests, and customer support questions
• Improving our products, services, and website experience
• Sending transactional emails (order confirmations, shipping updates, invoices)
• Complying with legal obligations and resolving disputes

5. Data Sharing

We share your information only with trusted service providers who assist us in fulfilling your order and operating our business. These parties include:

• Payment Processors:

  To securely process your payment

• Shipping Carriers:

  To arrange delivery of your finished products

• Our Manufacturing Facilities:

  To produce your custom nameplates and metal products

We
do NOT sell, rent, or trade
your personal information to third parties for marketing purposes. All service providers are contractually obligated to protect your information and use it only to provide services to us.

6. Your Artwork and Confidentiality

Any artwork, design files, specifications, or intellectual property you submit to us is treated as confidential. We use your files solely to manufacture your custom order and will not share, reproduce, or use them for any other purpose without your explicit written consent. We maintain reasonable security measures to protect your designs from unauthorized access or disclosure.

7. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site, improve functionality, and track user behavior. These tools may collect information about your browsing activity, device type, and pages visited. You can control cookie settings through your browser preferences. We do not use cookies to track you across unrelated third-party websites.

8. Data Retention

We retain your personal information for as long as necessary to fulfill your order, provide customer support, and comply with legal obligations. Order records and artwork files are typically retained for a minimum of 3–5 years to support warranty claims, dispute resolution, and business records. You may request deletion of your information at any time, subject to legal retention requirements.

9. Your Rights

You have the right to:

• Access:

  Request a copy of the personal information we hold about you

• Correction:

  Request correction or update of inaccurate information

• Deletion:

  Request deletion of your personal information (subject to legal retention requirements)

• Portability:

  Request your data in a portable format

• Opt-Out:

  Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us using the details below.

10. Data Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, or misuse. These include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our website at your own risk.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data security concern, please contact us at:

CS-Nameplate

Email: cs-nameplate@guangdongcs.com

Operated by CHANGSHENG HARDWARE SIGNS MING-EDITION (HK) LIMITED

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.